Effective Date: 12 JUN 2025
Company Name: Inovex Samriddhi Fintech (OPC) Private Limited
Brand Name: SaminoFi
Platform: FixiGo App
This Privacy Policy outlines the manner in which personal and sensitive information is collected, used, stored, and safeguarded by FixiGo (hereinafter referred to as "the App"), operated by Inovex Samriddhi Fintech (OPC) Private Limited, in accordance with the provisions of the Information Technology Act, 2000, and relevant rules thereunder.
---1. Information We Collect We may collect the following information from users: Full name, mobile number, email ID, and residential address during registration. Location data for accurate service delivery. Transactional and booking-related data. Optional data such as profile photos uploaded by the user.
2. Use of Information: The information collected may be used for: Booking and fulfilling home services through the app. Processing payments and sending transactional updates. Enhancing app security, performance, and functionality. Customer service communication and troubleshooting. Compliance with legal and regulatory obligations.
3. Disclosure of Information We may share customer information with third-party service providers (technicians, professionals, etc.) to fulfill bookings. This may include: name, phone number, email ID, address, and profile photo. This data sharing is strictly for service delivery purposes only. Workers listed on our platform are not permanent employees; they operate on a commission-based system. Although we perform background verification and maintain documentation of service professionals, we do not take responsibility for individual misconduct or misuse of customer information by workers. In the event that a customer’s personal data (such as name, phone number, or photo) is misused or published by a worker, the company shall not be held liable. Such acts are the sole responsibility of the worker involved. Worker data is confidential and will not be shared with customers or third parties, except in response to valid legal requests from Indian government or law enforcement bodies. We do not sell, rent, or trade user data for commercial or advertising purposes.
4. Data Security: We employ industry-standard security protocols, including encryption, secure servers, limited access systems, and routine audits to safeguard your personal information. However, please note that no internet transmission is entirely secure.
5. User Rights Users have the right to: Access, correct, or update their personal data. Deactivate or delete their FixiGo account by contacting our support team.
6. Data Sharing for Legal Purposes We may disclose personal data, including user or worker information, in response to: Valid legal processes or court orders. Requests from authorized government or law enforcement bodies, in compliance with Indian law. To protect the rights, property, or safety of the Company, users, or the public. Device, IP, and usage data of customers are stored privately and will not be shared unless legally mandated.
7. Updates to This Policy: We reserve the right to modify this Privacy Policy at any time. Any material changes will be notified through in-app communication or email, and updated versions will be made available in the app.
8. Contact Information:
For questions, concerns, or to exercise your data rights, please contact:
Inovex Samriddhi Fintech (OPC) Private Limited
Email: fixigoapp@gmail.com
Phone: +91-7230057001