Refund & Return Policy
Since SaminoFi is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our website/App.Please review the following policy to understand your options when it comes to returning or requesting a refund for Services purchased on our platform.
1. General Policy
Due to the nature of our services, refunds and returns are subject to the specific terms outlined below. SaminoFi reserves the right to approve or deny refund requests based on eligibility criteria.
2. Travel Services
- Cancellations by Users: Refunds for canceled bookings (flights, hotels, or other travel services) are subject to the cancellation policy of the respective service provider. Any applicable processing fees may be deducted.
- Cancellations by Service Providers: If a booking is canceled by the airline, hotel, or service provider, refunds will be processed as per their policies.
- No-Show Policy: No refunds will be issued for no-shows or late cancellations unless explicitly stated in the booking terms.
3. Food Delivery Services
- Order Cancellations: Orders can only be canceled within a limited timeframe before preparation begins. Once the order is prepared or dispatched, no refunds will be provided.
- Incorrect or Missing Items: If your order is incorrect, incomplete, or damaged, please contact customer support within 24 hours of delivery for resolution. Refunds or replacements will be issued at our discretion.
- Late Deliveries: If an order is significantly delayed due to a service issue, a partial or full refund may be considered.
4. Home Services
- Service Cancellations: Users may cancel a scheduled home service within 24 hours of the appointment for a full refund. Cancellations beyond this period may incur a cancellation fee.
- Service Quality Issues: If the service provided is unsatisfactory, users must report the issue within 24 hours of service completion. We will review the complaint and determine whether a refund, reservice, or discount is applicable.
- No-Show by Service Provider: If a service provider fails to show up, users will be entitled to a full refund or free rescheduling.
5. Refund Process
- Refunds will be processed within 5 business days after approval.
- The refund amount will be credited to the original payment method used during the transaction.
- Processing times may vary depending on the payment provider.
6. Non-Refundable Services
- Digital or instant services once accessed.
- Promotional offers, discounts, and gift cards.
- Fees paid for processing, transactions, or platform services.
Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at:
SaminoFi Customer Support
Email: support@saminofi.com
Phone: +91 72300-57001
At SaminoFi, we strive to provide you with a delightful service experience, and we understand that situations change. Your satisfaction is important to us, and we are here to assist you.
